CONTACT

policies

E-boutique Customer Service:   eboutique@pazsintes.com
Stores:   stores@pazsintes.com
Press:   press@pazsintes.com
General inquiries:   contact@pazsintes.com

Each Paz Sintes textile jewelry piece is handcrafted at Paz Sintes atelier in New York, US.
Purchases made on Paz Sintes e-boutique are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit.

If you are a store, please create an account or log in at the top of our home page to check our wholesale policies, including current line sheets, payment methods, shipping and delivery times. If you have purchased a Paz Sintes piece in a store you should contact the store for customer service.
If you have made your purchase in and Art & Craft show and you have a question related to your item or to our shows sales policies please contact us.

ITEM AVAILABILITY:

Paz Sintes e-botique offers items for sale that are in stock unless noted ‘SOLD’. Though we strive to keep the website inventory up-to-date, availability of merchandise is not guaranteed. Notification via e-mail will be sent if the item(s) ordered are out of stock.

PRICING:

All transactions will be in US DOLLARS.
At Paz Sintes e-boutique we offer FREE USPS First Class® or USPS Priority Mail® with a tracking number within the US.
For international customers the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction. Prices do not include VAT (Value Added Tax for Europe) or any local taxes, customs or duties that may be charged by local authorities at the point of entry. Any of these additional costs are the responsibility of the purchaser. Please check our international shipping rates below.

TAXES:

Paz Sintes e-boutique collects sales tax in New-York State (8.875%). All US orders made at this website shipping outside of New York State are tax-exempt. International shipments may be subject to duties, customs, taxes or freight charges of recipient’s country which are the responsibility of the purchaser.

PAYMENT METHOD:

Paz Sintes e-boutique accepts credit cards through Paypal payment method only. You are not required to have a PayPal account to pay via credit card online. Paz Sintes e-boutique may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. Paz Sintes will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

ORDER CONFIRMATION:

All orders are subject to acceptance and availability.
Your order will be registered and considered confirmed once your payment has been approved by your financial institution. An order confirmation will be sent to you by e-mail. In addition, a shipment confirmation and the tracking number will be e-mailed to you once your order has been shipped.

shipping

Paz Sintes is pleased to offer shipping across the globe. The pieces are shipped from our Brooklyn atelier in New York, US. Your item(s) will be shipped within 2-4 business days of being processed pending payment approval, address confirmation and availability. Please make sure your address is accurate. Once an order has left the Paz Sintes facility, it is in the care of USPS and your local postal service. Paz Sintes is not liable for any errors made by these services. We are unable to cancel or redirect deliveries once they have been dispatched. Unfortunately we are not shipping to PO Boxes.v

US DOMESTIC:

FREE Shipping USPS Priority Mail® or First Class®.( Estimated delivery 1-5 business days )
USPS Express Mail: $ 35 (Estimated delivery 1-2 business days)

ALASKA, HAWAII, PUERTO RICO:

USPS Priority Mail: $ 15 (Estimated delivery 3-6 business days)
USPS Express Mail : $ 39 (Estimated delivery 2-4 business day)

INTERNATIONAL:

Canada:
USPS Priority Mail International $25 (Estimated delivery 6-10 business days)
Express Mail International $35 (Estimated delivery 3-5 business days)

EUROPE:

USPS Priority Mail International $35 (Estimated delivery 6-14 business days)
Express Mail International: $ 50 (estimated 3-5 business days)

ASIA, AFRICA, SOUTH AMERICA:

USPS Priority Mail International $40 (estimated delivery 7-14 business days)
Express Mail International $55 (estimated delivery 5 business days)

Delivery times are provided as guidelines only. They do not take into account delays caused by local customs formalities and local holidays that we cannot predict. Please allow extra processing time for international orders. Weekends and US holidays are not included in shipping times. Orders shipped outside of the US may be subject to additional charges that vary widely from country to country and we cannot estimate. Paz Sintes e-boutique is not responsible for paying any local customs, duties, taxes or freight charges that may be applied. Please contact your local customs office for further information or to see if your package is being held locally. Additionally we are not responsible for packages in the unlikely event they are lost or damaged in the mail.

Your order will be delicately wrapped and well packaged in an envelope or sturdy box and ship in a bubble mailer.

returns & exchanges

At Paz Sintes e-boutique we hope you are completely in love with your purchase. All pieces are individually handcrafted at our atelier in Brooklyn. Slight variations add to the unique beauty and personality of each piece. We also have made every effort to display as accurate as possible the colors of our products that appear on the website. However, colors also depend on your monitor and we cannot completely guarantee that your monitor’s display of any color is completely accurate.

If for any reason you are not totally satisfied with your purchase we will be glad to exchange any item that you are not completely happy with or to issue a store credit (via email) for another item of equal or greater value within 14 days following the delivery of your order. You may redeem your credit store in the following 90 days from the day of purchase online ONLY at Paz Sintes e-boutique. If the new item has a greater value of the original one you can pay the difference through Paypal. Please note that no credit to credit cards will be allowed.

Please e-mail us at eboutique@pazsintes.com before returning your piece. Provide your contact information and include the reason for the return as well as the item style number and what you would like to exchange it for. The item must be in its original unused condition and in its original package.

Please ship your piece securely and in its original package. We strongly recommend you to add a tracking number to your return. The item is your responsibility until it reaches us. Thank you for notifying us of the upcoming delivery. Initial shipping charges and shipping costs, taxes and duties for returns and exchanges are non-refundable.

Please note that we do not accept exchanges for international orders, charity items or customized items. All Sales are Final after 30 days.

If the product has a manufacturer’s defect you have to let us know within 14 days from the arrival date and we will repair or replace it at no cost. We will appreciate you send as a picture for our reference if possible. Although we check all merchandise for defects and damage prior to shipping, it is the buyers' responsibility to check the product upon arrival to make sure it is free of any defects. After that 14 day period, we will not accept returns due to defects in the piece.

Paz Sintes e-boutique is not able to process cancelled orders once they have been placed.

care

Each piece of our jewelry is handcrafted and made out of high end materials and vintage laces, therefore delicate, but they are not fragile, that is exactly what makes them so special! Treat our textile jewelry with the same care you would treat any delicate clothing piece and you will enjoy your jewelry for a long time. The pieces can touch water but should not be worn in the shower because of the pressure of the water. If you need to hand wash your piece you can do it: Put warm or cold water in a bowl, add mild soap and clean for 10 minutes. Remember to DRY YOUR PIECE FLAT always on a white or neutral color towel. You can iron them (low temperature, use a white or neutral color cotton cloth between the iron and the piece) and starch them and they will look new again. Try not to keep the pieces hanging when not in use to help them from stretching with time. Be also careful with the zipper of the coats in winter.

For the earrings, we recommend that you use your backs (always included at your order) since the earrings are very light and you can forget you have them on.

For the metals endings and chains we recommend gently wiping the metal surface with a polishing cloth time to time. We also recommend not spraying perfume (or any other substance that contains alcohol) over the pieces. All our collection metal parts are made with nickel free brass, sometimes silver or gold plated, and sterling silver or gold filled, therefore, allergy free.

If you need additional assistance or advice please contact us.

repair

Paz Sintes e-boutique will repair any damaged items purchased directly from us (online at www.pazsintes.com or at any Art &Craft show). No fee will be charged on items purchased within one year of purchased date. After one year, we will charge a fee for repairs. We will e-mail you with an approximate repair time and repair cost determined by the nature of the work involved and materials.

Products purchased through our retailers must be returned to the retailer to process the repair.
Before returning your piece please email us at eboutique@pazsintes.com and provide your contact information, when and where you bought your piece, an order number if you purchased it through this site and a picture of the item to repair if possible.
Please contact us and we'll let you know where to ship your piece.

privacy policy &
terms of use

Paz Sintes e-boutique is committed to your privacy and the security of the information you provide to us during your visit to our website, at http://www.pazsintes.com, including all web pages related thereto (the “Website”). In order to make purchases through the site www.pazsintes.com , you will be requested to register and provide your personal information (name, shipping/billing address, e-mail, phone number, credit/debit card information). To preserve your privacy, we will ONLY use that information to process your order or to contact you if we have questions regarding your order. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting business, or servicing you, so long as those parties agree to keep this information confidential.

We use "cookies" to collect product and purchase information from the pages you access or visit, to remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. A "cookie" is a small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the sites or service providers system to recognize your browser and capture and remember certain information. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

Paz Sintes e-boutique may use information such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site and to improve site-related design, services and features.

Additionally, when you order from us, contact us or submit a question, or sign up to our mailing list in a show or market, we keep your information. Any personal information collected on pazsintes.com is knowingly and voluntarily provided by customers and visitors to our site. If you would prefer not to receive any update or promotional emails please follow the unsubscribe instructions at the bottom of each email or contact us. Thank you.

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

payment security

All order information sent to pazsintes.com is encrypted and your payment is protected by the highest standards. We protect your online transactions by using Secure Sockets Layer protocol (SSL) technology. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL. For further security, Paz Sintes does not store any credit card information.

Despite our best efforts to protect your information, we cannot fully assure you that there will be no unauthorized access to that information. Accordingly, pazsintes.com is not responsible for loss, corruption or unauthorized acquisition of personal information provided to the site, or for any damages resulting from such loss, corruption or unauthorized acquisition. We suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider. Violation or attempt to violate the security of this Website in any manner could result in civil or criminal penalties.s

ownership &
trademarks

The contents of this site remain property of Paz Sintes. You may not reproduce, publish, distribute, display, or exploit in any way. All of its contents, including, without limitation, trademarks, all text, images, graphics, photographs, compositions, illustrations, logos, service marks, trade names, button icons, audio clips, software, written and other materials (collectively the "Content") are owned by Paz Sintes or licensed to Paz Sintes from third parties and it is protected by copyright laws. Your use of any Content or trademarks without the written permission of the relevant Content or trademark owner is strictly prohibited. You may electronically copy and print hard copies of pages from this web site solely for personal, non- commercial purposes related to placing an order or shopping at pazsintes.com. Any other illegal use of our website is strictly prohibited without our or our partners’ prior written permission.

use of this site

You represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided. Moreover, by making an offer to purchase merchandise, you expressly authorize us to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

You represent and warrant that you are at least eighteen years of age. You warrant that you will use this site in accordance with these Terms of Use and all applicable laws and regulations. As part of agreeing to the terms and conditions provided herein, you may not use another person's username and/or password to obtain entry to the site. You may not give away your username and passwords. They are your responsibility to keep. Sharing your password and/or username is strictly forbidden and violates the terms of this agreement.

Paz Sintes e-boutique makes no representation that the Content is appropriate or available for use in every country of the world. You are solely responsible for compliance with applicable local laws, keeping in mind that access to certain Content may not be legal by certain persons or in certain countries.

www.pazsintes.com reserves the right to block or remove communications or materials that it determines to be abusive, infringing, fraudulent, harassing, false, defamatory, misleading or illegal, in violation of a copyright, trademark or other intellectual property right unacceptable to pazsintes.com in its sole discretion. Additionally you may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

You agree to indemnify, defend, and hold harmless www.pazsintes.com, its agents, collaborators, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. These Terms of Use are governed by and construed with the laws of the State of New York without regard to its choice of law provisions. You agree that the courts of the state of New York will have exclusive jurisdiction over any and all disputes concerning these Terms of Use and/or the Site.

By using our pazsintes.com, you consent to our current web site privacy policy and any of our other policies (pricing, shipping etc.) that we may update or terminate at our discretion. We try to be as accurate as possible in all content that we publish on our website but we do not warrant that the information on our web site is complete, current or free of errors. We encourage you to periodically review the privacy and policies pages for any changes. This online privacy policy applies only to information collected through our website and not to information collected offline.

Art Director: Paz Sintes and Mase Kerdel-DeMarco
Web design: Mase Kerdel-DeMarco    www.mkerdel.com
Photography: Della Bass    www.dellabass.com
Dana Meilijson    www.danameilijson.com
Matilde Delich    www.mdelich.carbonmade.com

thanks

Paz Sintes e-botique would like to thank you above all, my dear customer. Special thanks to the ones who have trusted us since the very beginning.

Yuli Luna, Emilio Solla, Uli and Sylvia Butz, Maria Jose Cos, Rosa Bada, Gloria Sintes, Clotilde Martinez, Ana Sintes, Julia Sarci-Sintes, Enrique Sintes, Maria Rosa Lopez, Carmen Domenech, Belen y Blanca Garcia-Sintes, Gisela Pujol, Alaide Pires, Mercedes Fontcuberta, Montse Igual, Xavier Casellas, Lisa Kearny , Paula Ginestar, Julia Povarchuk, Joanne Espinosa, Sonia Ochavo, Tania Carol, Piro Salinas, Matilde Delich, Alejandro González, Stefan Lismond, Fernando Solla, Sara Solla, Noelle Mauri, Javier Alonso, Sarella Suarez, Eduardo Bada, Esther Rosa, Mase Kerdel-DeMarco, Chris Cuthbert, Chie Mihara, Emilie Bon, Stephanie Ohana, Montse Acevedo, Xavier Bosch, Rosa Queralt, Srta. Herminia, Sr. España, Raquel Gamez, Ines Serra and all my childhood friends.

I would also like to hightlight some of "my favorite things": Can Festis. Barcelona, Paris, Saint Petersburg and New York. Menorca. Musicians around the world, especially jazz musicians. John Coltrane. Retro American cinema. Fred Astaire. Federico Fellini, Emir Kusturica. Textile and fashion designers. Haute-couture. Olivier Theyskens. All artists around the globe. Elderly. Children. Nature.

Your support and inspiration is invaluable and without you I wouldn't be able to make it.
Thanks to you truly: The world is more fair and beautiful because of you.

 

All Rights Reserved. Material published on this Site is copyrighted by Paz Sintes or its licensors. All third party trademarks mentioned or displayed on this Site are the property of their respective owners.Paz Sintes reserves the right to make changes to this policy, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes in our privacy policy practices. Your continued use of our site will signify your acceptance of these changes.